How To Clean Razer Goliathus Extended Chroma

How To

How do I clean my Razer mouse mat?

Use a clean, soft, lint-free cloth such as a microfiber cleaning cloth.
Avoid using abrasive sponges, towels, and other types of cloth.
Clean your mouse's feet thoroughly and regularly.

See the answer below for more details.

How to clean Razer devices

How do I care for the Razer Goliathus Extended Chroma?

Keep the device away from liquids, humidity, or moisture. Use the device only within the specific temperature range of 0°C (32°F) to 40°C (104°F). If the device becomes uncomfortably warm, unplug the device and let it cool down.

How do I access settings of my Goliathus Extended Chroma?

Download and install Razer Synapse 3 to change the settings of your Razer Goliathus Chroma.

Troubleshooting

Razer Synapse does not recognize or detect my Razer device

Restart your PC if you have just installed Razer Synapse.
Install the latest Razer Synapse updates.
If your device is still not detected, see Razer Synapse does not recognize or detect my Razer device .

The Razer mouse mat is not perfectly flat out of the box

Lay the mouse mat flat on your desktop surface.
Place a book or any flat object on the surface.
Let it rest for at least 24 hours.

My Razer mat will not work properly when used with a KVM switch

Plug your Razer product directly to your PC. KVM switches are known to cause interruptions in the connection of devices and PCs.

My Razer Goliathus Extended Chroma mouse mat has wavy edges

Press and slide outwards across any deformity.
To further flatten, start from the middle and work outwards.
Keep one hand anchored as the other flattens the light strip.
Pull the light strip gently towards the corners. See How to fix a deformed Goliathus Chroma mouse mat.

General Information

Is it normal for the light intensity around the Razer Goliathus Extended Chroma to be uneven?

Yes. The light will be naturally brighter at the areas of nearest to the connector.

Is the Razer Goliathus Extended Chroma available in other surface types?

No. Currently, the Razer Goliathus Extended Chroma is only available with the optimized micro-textured cloth surface.

Is the Razer Goliathus Extended Chroma available in other surface types?

No. Currently, the Razer Goliathus Extended Chroma is only available with the optimized micro-textured cloth surface.

Can the Razer Goliathus Extended Chroma sync to other Razer products?

Yes. The Razer Goliathus Extended Chroma can sync to all Razer Synapse 3-enabled products.

Applicable Models

RZ02-025003

Firmware v1.01.01

https://rzr.to/rGVcV | July 19, 2018
Fixes the issue where certain colors do not display correctly on "Reactive" when clicking on any of the mouse buttons.

Step-by-step Process

Download the latest firmware update.
Close Razer Synapse and all other running applications before proceeding with the update.
Run the downloaded firmware (The installer will prompt you to close Synapse and all other applications, If you have already done so, left-click "OK" to proceed).
Connect the device and click "UPDATE".
Wait for the update to complete.
Once the firmware has been successfully applied, left-click "CLOSE" to exit the installer.

Please make sure to visit our waranty policy page for a complete review of our warranty policy.

You are eligible for Limited Warranty support for the following periods of time commencing upon the date of retail purchase of your Product ("Warranty Period").

Product	Warranty Period
Razer Systems and System Accessories	1 year^
Razer Phone and Phone Accessories	1 year
Razer Mice	2 years
Razer Keyboards and Keypads	2 years^^
Razer Headsets, Earphones and Earbuds	2 years^^
Razer Wireless Mouse and Mat Bundles	2 years^^
Razer Mouse Mats	1 year^^^
Razer Speaker Systems and Broadcaster Devices	1 year
Razer Controllers	1 year
Razer Routers (expect Singtel)	1 year
Razer Routers (Singtel)	2 years
Razer Monitors	1 year
Razer Wearables (Smart Watches and Eyewear)	2 years
Razer Gaming Accessories	1 year^^^
Razer Rechargeable Batteries for Wireless Devices	1 year^^^^
Razer Iskur	3 years^^^^^
Razer Air Purifier (Zephyr)	1 year

^ If you are a customer outside of the U.S. and have validly purchased a Razer Extended Warranty for your product, the Warranty Period shall be extended for another one (1) year period, to be a total of two (2) years commencing upon the date of retail purchase of your Razer Product. The Razer Extended Warranty does not apply to batteries. Aside from the change to Warranty Period, the Razer Extended Warranty does not alter any other terms and conditions of the Limited Warranty.

^^ Products purchased prior to October 1st, 2018 maintain the original 1 year warranty (keyboards with mechanical switches maintain original 2 year warranty).

^^^ Warranty period for Razer Firefly HyperFlux is 2 years.

^^^^ Products purchased prior to October 1st, 2018 maintain the original 6 month warranty.

^^^^^ Limited Warranty: The Razer Iskur is free from defects in workmanship, materials and construction for three years from the date of purchase. In the event that a defect is found, the manufacturer will either repair or replace the defective item, at its discretion. Exclusions and Limitations: This Limited Warranty does not cover cosmetic damage, minor cosmetic abnormalities and normal wear and tear, including without limitation scratches, dents, discoloration and tears in the head pillow, seat cushion, PU leather, Armrest and stiches of the upholstery.